The Detail in the Retails

for every hairdresser

Customer service done right ends in a retail sale. Selling retail doesn’t have to suck. You can kill it in the retail game without being pushy, awkward, sales-y, or any of the other negative things you may think about selling. Perfect for any hairdresser who loves or hates selling products. We will take a fresh look at what clients really want, how they want us to act, and where we may be leaving money and opportunity on the table.

About the instructor

Education Fanatic

Paula Henson

Someone told me not to bite off more than I could chew. I said I'd rather choke on greatness than nibble on mediocrity. Director of Education at Cool Beauty Consulting14 plus years as a hairdresser, product specialist, and platform artistHigh energyLoves to think outside of the box. Who built this box anyway?“…because I have this crazy idea that my purpose is bigger than me!”

Course Curriculum

  • 1

    Value v/s Price

    • Value is everything!

    • It's all relative

  • 2

    Client History

    • History = Hair-story

  • 3


    • You know you have them.

  • 4

    Conversations and Teaching

    • Ask and listen.

    • Sharing is caring.

  • 5

    Cape On

    • Superhero

    • Shampoo and Conditioner

  • 6

    Judgement Free Zone

    • Let's not be rude.

    • Who gets to choose?

  • 7

    One More Thing

    • One More Thing

    • More. More. More. More

  • 8

    Think Bigger

    • Are acceptable standards acceptable?

    • Is it worth it?

  • 9

    How you make money with INVENTORY TURNS

    • Retail Makes You Money

  • 10

    Q & A

    • Q & A

    • Final Question

  • 11

    Client Perspective

    • The only perspective that really matters.

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